Terms & Conditions

• Movie tickets can only be purchased from this Website by credit or debit card
• Movie tickets purchased via this Website will be available for collection at the relevant cinema.
• Movie tickets purchased via this Website are non-refundable and are not available for exchange, unless required by law.
• Prices on this Website include Tax where applicable.
• By purchasing movie tickets via this Website, you agree that:(a) You will accept the seat reserved for each ticket purchased; and (b) We make no warranties or representations to you that you will be seated in a particular seat, row or section of the relevant cinema.
• You agree that we may at our discretion, refuse to sell movie tickets to you or withdraw any movie tickets from sale via this Website.
• Movie tickets are made available subject to the classification of the relevant film given by the Office of Film and Literature Classification.
• Where voucher tickets are purchased, suitable identification must be presented upon collection of the tickets.

Cancellation Policy

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed. The Mayfair will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Your Booking Confirmation will be sent via an email; to the email address that you entered on the Booking Confirmation page. This confirmation needs to be printed and shown at the Cinema Ticket Counter in order to obtain a physical ticket for entry to the movie session/event. You will also need to provide the credit card used to purchase the tickets for picking up the tickets at the Cinema/Venue.

Refunds and Exchanges

The Mayfair does not offer exchanges or refunds after a ticket has been purchased. So, before completing the payment transaction, ensure you carefully review the booking details. Only under special circumstances will a refund be considered. Please contact the duty manager on the day.

If disruptions occur, whether technical or otherwise, please contact a staff member as soon as possible in order to allow us the opportunity to deal with the situation in the best interests of all parties concerned.  The Mayfair relies on your feedback and will do everything in our power to address/resolve issues as swiftly as possible. 

Pricing and Other Errors

If the amount you pay for a ticket is incorrect due to an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale then The Mayfair will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid.

Cancelled/Postponed Events

Occasionally, events are cancelled or postponed by the promoter. Should this occur, we will attempt to contact you and refund the amount as per the policy of the organiser.

Privacy Policy

The Mayfair respects your privacy and recognises the need to protect your personal information (any information by which you can be identified, such as name, address, and telephone number).

In general, you can visit the The Mayfair website without revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyse this data for trends and statistics, but the individual user remains anonymous.

Some of our web pages use “cookies” so that we can better serve you with customised information when you return to our site. Cookies are identifiers which a web site can send to your browser to keep on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyse is used to improve our service to you.

There are times when we may collect personal information from you such as name, physical address or telephone number. It is our intent to inform you before we do that and to tell you what we intend to do with the information. Generally, you will have the option not to provide the information, and in the future, you will be able to “opt out” of certain uses of the information. If you choose not to provide the information we request, you can still visit the The Mayfair website, but you may be unable to access certain options, offers and services.

The Mayfair will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others). The Mayfair will allow suppliers to access the information for purposes of confirming your registration and providing you with benefits you are entitled to.

The Mayfair will take appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorised access and improper use or disclosure. The Mayfair will continue to enhance our security procedures as new technology becomes available.

If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. The Mayfair will attempt to respond to all reasonable concerns or inquiries within five business days of receipt. Please reference the privacy policy in your subject line.

Unaccompanied Minors

Children under 14 must be accompanied by an adult. The Mayfair cannot take responsibility for any dependent persons left on the premises. It is the carer or parents’ responsibility to make sure all necessary arrangements are in place for the safety and wellbeing of any vulnerable persons left unaccompanied on the premises.  Although The Mayfair staff will always endeavour to assist wherever possible, we strongly advise that unaccompanied minors in particular should have a phone on them when left at The Mayfair so that communication with carers/parents can easily be achieved.